Policies & Customer Commitments
Payments, shipping, cancellations, returns, refunds, damaged items, privacy and grievance handling.
Payment-gateway policy structure included: Terms & Conditions, Privacy, Shipping, Pricing/Product information, Contact, Cancellation & Refunds, Damage/Wrong Item and Grievance.
Terms & Conditions
- Orders are subject to stock, serviceable pincode and valid payment/COD confirmation.
- Prices, discounts, taxes and delivery charges are shown before order confirmation.
- Product-specific material, size, weight, purity/certification and care information should be reviewed before purchase.
- Customers must provide accurate contact and delivery information.
- Fraudulent or unlawful activity may result in order/account restriction.
Privacy Policy
- We may collect account, contact, address, order, device, support and transaction-reference information required to provide ecommerce services.
- Data may be shared with payment, delivery, communication and compliance service providers only as needed.
- VISTARAVERSE should not store full card details, CVV or UPI PIN; payment credentials are handled by authorised payment providers.
- Production systems should use access controls, secure APIs and audit mechanisms.
Shipping & Delivery Policy
- Delivery is pincode-based.
- Estimated delivery date and shipping charge, if any, are shown before checkout.
- Typical delivery may be approximately 3–7 business days after dispatch, depending on destination/product/courier.
- Tracking is provided after dispatch where supported by the logistics partner.
Cancellation Policy
- Cancellation may be requested before dispatch, subject to fulfillment status.
- Once shipped, the request may be handled under the Return Policy after delivery.
- If the merchant cancels an order and payment was captured, the eligible amount is refunded.
Return / Item Return Policy
- Eligible items may be returned within 7 calendar days of delivery unless a different term is shown on the product page.
- Items must be unused, unwashed/unworn where applicable, with original tags/seals/accessories and reasonable original packaging.
- Sarees/chudidars: unused, unwashed, tags intact. Books/stationery: no writing/use or customer-caused damage.
- Jewellery/silver: tags/seals intact, no use or alteration. Hygiene-sensitive pierced items may be non-returnable once opened/used if clearly disclosed.
Damaged / Defective / Wrong Item
- Report visible damage, defect, wrong or missing item preferably within 48 hours of delivery.
- Order number and clear photos/video of product, packaging and shipping label may be requested.
- After verification, the remedy may be replacement, return pickup, repair where appropriate or refund.
- Statutory consumer rights are not limited by this policy.
Refund / Money Refund Policy
- Approved refunds are initiated to the original payment method wherever technically possible.
- After cancellation approval or return QC, VISTARAVERSE targets refund initiation within 5–7 business days.
- The bank/payment provider may require additional processing time after initiation.
- COD refunds may require verified bank/UPI details through a secure process.
Payment Failure / Pending / Duplicate Debit
- An order is confirmed only after authorised payment response or COD confirmation.
- If money is debited but order status is failed/pending, customers should wait for status recheck rather than repeatedly paying.
- Verified duplicate payments are refunded/reversed to the original source according to bank/gateway processing timelines.
- Transaction reference and ticket status are tracked after live API integration.
Pricing, GST & Invoice
- Each product page displays selling price/MRP and relevant product information.
- GST/HSN is configured product-wise and must be verified before live invoicing.
- Where tax applies, invoices should show applicable taxable value and CGST/SGST/IGST.
- Final checkout total is displayed before payment confirmation.
Exchange Policy
- Eligible apparel size/variant exchange may be offered subject to stock and unused condition.
- If replacement is unavailable, an eligible return/refund may be offered.
- Exchange eligibility is controlled product-wise from Admin.
Grievance Redressal
- Customers may raise tickets for product, order, payment, delivery, return or refund issues.
- A reference number is generated for tracking.
- Suggested internal target: prompt acknowledgement, first human response within 1 business day, periodic updates until closure.
- Production must publish the designated Grievance Officer contact.
Customer Support & SLA
- Order, payment, return, refund and grievance tickets are tracked with status.
- Official support email, phone number and business hours must be published before live payment-gateway submission.
- High-priority payment/delivery issues can be internally escalated.
About VISTARAVERSE E-CART
A professionally structured multi-category ecommerce platform.
Who We Are
VISTARAVERSE E-CART PRIVATE LIMITED is building a curated ecommerce platform across jewellery, silver items, books, children’s stationery, clocks, sarees and chudidars, with transparent pricing, customer support, order tracking and digital-payment readiness.
Our Approach
Clear product information, pincode-based delivery, GST-ready invoicing, returns/refunds tracking, customer grievance handling and secure API-based production integrations.
Customer FirstClear information and service status.
Transparent CommercePricing, tax, shipping and refund terms.
Responsible OperationsAdmin controls, roles and audit trail.
Corporate Information
Legal Name: VISTARAVERSE E-CART PRIVATE LIMITED
CIN: U46901AP2026PTC126193
GSTIN: 37AAMCV3017H1Z7
Registered Office: H. No. 6-11-44, Arundelpet, Guntur, Guntur, Andhra Pradesh - 522002
Careers
Build a customer-focused ecommerce business with VISTARAVERSE.
E-Commerce Operations
Catalog, orders, inventory, returns and fulfillment.
Expression of InterestCustomer Support
Order support, refunds, grievances and customer communication.
Expression of InterestTechnology & Integrations
Frontend, backend APIs, payment gateway, OTP, courier and reports.
Expression of Interest
Careers Contact
A dedicated careers email can be configured before production launch.
Contact Us
Company, customer care and grievance contact information.
Company & Legal Information
Official registration details
VISTARAVERSE E-CART PRIVATE LIMITED
CIN: U46901AP2026PTC126193
GSTIN: 37AAMCV3017H1Z7
PAN: AAMCV3017H
Registered Office
H. No. 6-11-44, Arundelpet, Guntur, Guntur, Andhra Pradesh - 522002
Principal Place of Business
Ground Floor, H. No. 6-11-44, Platn Plaza, Brodipet Main Road, Near Ascent Fitness, Arundelpet, Guntur, Andhra Pradesh - 522002
Customer Care / Grievance
Official support email, grievance email, phone number and Grievance Officer name will be inserted after you finalize them. Fake contact details are intentionally not used.
